Last updated October 10, 2026

Refund and Cancellation Policy

Last updated: October 11, 2026

This policy applies to courses, programmes, microcredentials and bundles bought directly through shop.tvetschoolasia.com. It does not apply to an enrolment bought from another provider, employer, sponsor or partner; contact that party about its terms.

This policy does not exclude rights or remedies that cannot legally be excluded, including applicable consumer guarantees.

1. Before purchasing

Please review the course page, price, currency, delivery method, entry requirements, awarding body, inclusions and any programme-specific conditions before paying. Contact admissions if you need clarification.

2. Seven-day change-of-mind period

You may request cancellation within seven calendar days after payment.

For digital courses and programmes, a change-of-mind refund may be declined or reduced if, before requesting it, you have substantially accessed or consumed the course, attempted an assessment, downloaded substantial protected materials, received a certificate or used an enrolment entitlement from a bundle.

3. When a refund may be available

Subject to the conditions above and applicable law, a full or partial refund, credit, transfer or other remedy may be available when:

• you make an eligible request during the change-of-mind period;
• we cannot provide the purchased course or programme;
• the service is materially different from the description available when you

purchased it;

• a significant technical problem within systems we control prevents access

and we cannot fix it within a reasonable period;

• we cancel or materially reschedule an instructor-led component and cannot

offer a reasonable alternative; or

• applicable consumer law requires a refund or another remedy.

We may offer a transfer, replacement access, extension, correction or partial refund where that is a reasonable remedy and the law permits it.

4. When a change-of-mind refund is normally unavailable

A change-of-mind refund is normally unavailable when:

• the seven-day request period has expired;
• substantial course content has been accessed or downloaded;
• an assessment has been attempted or submitted;
• a certificate, statement of completion or other credential has been issued;
• the purchase was completed using a bundle entitlement that has already been

used;

• you cannot participate because you did not meet a clearly disclosed entry,

technology, language or identity requirement;

• you change your mind about career, migration, employment or professional

outcomes that were not guaranteed; or

• access is suspended or ended because of fraud, unlawful conduct, account

sharing, plagiarism or another material breach of the Terms of Service.

These limits do not remove any non-excludable rights under applicable law.

5. Programme-specific and third-party costs

Some programmes may involve awarding-body, assessment, examination, registration, identity-verification or other third-party fees. If a fee becomes non-refundable once we incur it, that fact and the amount or calculation method must be clearly disclosed on the course page or during checkout before payment.

No undisclosed deduction will be made from a refund.

6. How to request a refund

Email info@eduk8u.com with:

• your full name;
• order number;
• course or programme name;
• purchase date;
• reason for the request; and
• any information showing a fault, access problem or incorrect description.

We may ask for reasonable information to confirm your identity, payment and course activity. Submitting a request does not automatically mean it is eligible; we will review it against this policy and applicable law.

7. How approved refunds are paid

Approved refunds are returned through the original payment method and in the original transaction currency where the payment provider supports this. The seller and payment provider shown on the original receipt will process the refund.

We do not control bank, card-network or payment-provider processing times. Currency conversion differences, foreign transaction charges and fees imposed by your bank may not be recoverable from us unless required by law.

We will not normally refund money to a different person, bank account, card or payment method.

8. Effect of cancellation or refund

When a purchase is cancelled or refunded, we may remove access to the affected course, materials, assessments and unused entitlements. Any certificate or credential issued in error or for a refunded enrolment may be cancelled where permitted by the awarding body’s rules and applicable law.

Refunding one course does not automatically cancel another course or bundle item.

9. Bundles, sponsored learners and payment plans

For a bundle, any used enrolment entitlement may be treated separately from unused entitlements. For employer-funded or sponsored enrolments, the refund is normally returned to the organisation or person that paid.

Instalment and buy-now-pay-later purchases are also subject to the applicable payment provider’s terms. An approved refund does not necessarily cancel fees, interest or obligations imposed independently by that provider. Contact the provider as well as us if you used one of these payment methods.

10. Contact and complaints

Send refund questions and requests to info@eduk8u.com. If you disagree with the outcome, reply with the reasons and any additional evidence so the matter can be reviewed.

Nothing in this policy prevents you from using an external complaint or dispute process available under applicable law.