Last updated October 10, 2026
Privacy Policy
Last updated: October 11, 2026
TVET School Asia respects your privacy and handles personal information in connection with the website at shop.tvetschoolasia.com, course enquiries, online purchases, enrolment and learning support.
This policy explains what information we collect, why we use it, when we share it and how you can ask to access or correct it.
1. Who we are
TVET School Asia and EDUK8U Grad School Asia are operated by Marwin Innovation Sdn Bhd (Company No. 1268994-H), Malaysia. Some Australian-dollar transactions may be contracted and processed through EDUK8U TVET School Asia Pty Ltd (ACN 663 950 427). The seller for a purchase will be identified at checkout and on the applicable receipt or invoice.
Privacy contact: info@eduk8u.com
2. Information we collect
Depending on how you use the site, we may collect:
- your name, email address, telephone number, country and contact preferences;
- billing information, billing address, transaction currency, order details
- account details, login records and password-reset information;
- the courses or programmes you view, purchase or enrol in;
- learning and support information, including enrolment status, course
- enquiries, application information, support requests and communications;
- technical information such as IP address, browser, device, approximate
- information you choose to provide in forms, surveys or feedback.
and payment status;
progress, assessment activity, completion and certificate records;
location, cookie identifiers, pages visited and security logs; and
Payment card or bank credentials are processed by the payment provider shown at checkout. We do not intentionally store complete card numbers in WordPress.
3. How we collect information
We collect information directly from you when you browse the site, contact us, create an account, place an order, enrol, submit a form or communicate with our team. We may also receive information from payment providers, Moodle or another learning platform, awarding or delivery partners, analytics providers and an employer or sponsor that purchases training for you.
If another person or organisation provides your information, they must have an appropriate basis for doing so and must tell you about the disclosure where required.
4. Why we use information
We use personal information to:
- respond to enquiries and provide course information;
- create and administer accounts, orders and enrolments;
- process payments, taxes, receipts, invoices, cancellations and refunds;
- provide course access, learner support, assessment and certificates;
- communicate service, timetable, account and transaction updates;
- prevent fraud, misuse, unauthorised access and security incidents;
- operate, measure, troubleshoot and improve the website and services;
- maintain financial, academic, support and compliance records; and
- send marketing where you have consented or where applicable law otherwise
permits it. You can unsubscribe from marketing at any time.
We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.
5. Cookies and analytics
The site uses cookies and similar technologies for essential functions such as the shopping cart, checkout, account login, security, market and currency selection, and remembering preferences. We may also use analytics and advertising technologies to understand site use and campaign performance.
Where consent is required, optional cookies should not be activated until you make a choice. You can also control cookies through your browser, although blocking essential cookies may prevent checkout or account features from working.
6. Who we share information with
We may share only the information reasonably needed with:
- hosting, content-delivery, security and website service providers;
- payment gateways, banks and fraud-prevention providers;
- Moodle or other learning-platform providers;
- awarding bodies, education partners and delivery partners where required for
- email, communications, customer-support and analytics providers;
- professional advisers, auditors, insurers and regulators; and
- law-enforcement bodies or other parties when required or permitted by law.
enrolment, assessment, certification or verification;
We do not sell personal information for money.
7. Overseas processing
The website serves learners in several countries and uses service providers that may process information outside your home country, including in Malaysia, Australia and the locations where our hosting, payment, email, analytics and education partners operate.
Where required, we take reasonable steps to ensure overseas recipients protect the information consistently with applicable privacy law.
8. Security
We use reasonable administrative, technical and organisational safeguards to protect personal information. These include access controls, encrypted website connections, service-provider controls, backups, monitoring and limiting staff access to what they need for their roles.
No internet service is completely secure. Please use a strong, unique password and notify us promptly if you believe your account has been compromised.
9. How long we keep information
We retain information only for as long as reasonably needed for the purposes in this policy, including providing courses and certificates, resolving disputes, maintaining financial and academic records, preventing fraud and complying with legal obligations. Different records may have different retention periods.
When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to backup and legal-retention requirements.
10. Access and correction
You may ask for access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. Contact info@eduk8u.com and provide enough information for us to verify your identity and locate the relevant records.
We may refuse or limit a request where the law permits or requires us to do so. If that happens, we will explain the reason where we are legally able to.
11. Your choices and rights
Depending on the law that applies, you may have rights to withdraw consent, object to or restrict certain processing, complain about our handling of your information, or ask for deletion or portability. These rights are not absolute and may be subject to legal exceptions and record-keeping duties.
You can opt out of marketing by using the unsubscribe link in an email or by contacting us. Service messages about an order, account or enrolment are not marketing and may still be sent when necessary.
12. Children and young people
You must be legally able to enter into the purchase or have the involvement and consent of a parent, guardian or authorised organisation where required. We do not knowingly ask a child to purchase a course independently when they cannot legally do so. Contact us if you believe a child has provided personal information without appropriate authority.
13. Complaints
Please send privacy questions or complaints to info@eduk8u.com. Include your name, contact details and a clear description of the issue. We will acknowledge the complaint and respond within a reasonable period.
You may also have the right to contact the relevant privacy regulator, including Malaysia’s Personal Data Protection Commissioner or the Office of the Australian Information Commissioner, depending on your location and the transaction.
14. Changes to this policy
We may update this policy when our services, providers or legal obligations change. The current version will be posted on this page with its updated date. Material changes will be highlighted or communicated where reasonably appropriate.